Return Policy

Cancellation

We accept order cancellation before the product is shipped or producted. If the order is cancelled, you will get full refund. We cannot cancel the order if the product has already been shipped out.

Returns (if applicable)

We accept return of the products. Customers have the right to apply for return within 14 days after the receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Replacement (if applicable)

For quality-related return products, we will replace with a factory refurbished model of equal value when available otherwise a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at suppor@lisen.com.

Please note that we will not approve all return, please check below for some exceptions:

1. Products without sufficient proof of purchase
2. Lost or stolen products
3. Items that have expired their warranty period
4. Non quality-related issues (after 30days of purchase)
5. Free Products (From buy one get one or giveaway activity)
6. Damage from outside sources
7. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
8. Purchases from unauthorized resellers

And the one who pays for the return shipping fee will be the one to be responsible for any damage or loss occurred in transit.

Attention: We have 12 months warranty for products sold on our website, the date starts from the day the receipt of the package. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.