FAQ

• Why cannot I charge normally or charge intermittently or slow charging？

  Set does not include charging adapter, please check your own choice of charging adapter, Not charging or unstable charging is usually due to the power supply mismatch or phone case being too thick. Please Check：

  ● Your power adapter outputs at least 18W

  ● Phone case thickness more than 2.5mm is not applicable

  ● Avoid metal attachments or credit cards between the phone case and phone during charging

  ● If charging with a phone case, you must use the magsafe case

• Why does my phone and wireless charger heat up ?

  To prevent overheating, please avoid using:

  ● Magnetic cases thicker than 2.5 mm.

  ● Take out Metal attachments or credit cards between the for Magsafe case and your phone

  ● CPU-intensive apps while chargingIf overheating occurs, the charger will enter overheat-protection mode and pause charging.

  ●Try to avoid using high load software such as videos during charging as much as possible

• How to charge a watch bracelet that is closed？

  Please note besides Apple Watch that it is not compatible other brand watches

  ●A watch that can be opened with a bracelet, you just need to open the bracelet and place it in the charging position of the watch.

  ●A watch with a watch chain that cannot be opened requires an additional step: gently flip the watch chain over.

• What special attention should be paid during use ？

  ●Please cooperate with chargers that support versions of QC 3.0 or PD18W or higher.

  ●Please use it with phones such as Magsafe phone case or iPhone 12 or above.

  ●If there is an iron sheet,finger ring buckle,or credit card on the back of the phone or phone case, it will trigger foreign object detection and interrupt charging.

  ●In the charging process, slight heating is a normal case. If you encounter severe heating,please contact our customer service email.We'll make sure you're satisfied

  ●In order to ensure the ultimate portability and sophistication, we reserve two charging positions, iPhone and AirPods share one position, is the most portable solution on the market to support 3-in-1 charging, but if you can't accept it, please contact our customer service.

• What to do if there is a product problem after eliminating the cause of improper operation ?

  Click here to contact us, each of our customers has a 1-year warranty!