FAQ

• Q: How does the stand work?

  A:

  a. After the red reminder light turns on at the stand base, it needs to be charged in time to work properly and adsorb on the surface of the object. It needs to be charged once a month

  b. The stand will make a "puffing" sound when working, which is caused by the release of air during the adsorption process.

  c. Please note: the stand cannot charge mobile phones.
  
  

• Q: Why does the stand make a slight humming sound during use?

  A:This is completely normal! This slight humming sound comes from the working sound of the electric vacuum pump

  * The "pssst" sound is normal and is the noise made when the suction device is working and ventingAutomatically adjusts the suction power and occurs every once in a while.

  Quiet environment (such as when sleeping):Just press the release button to remove the stand, no tools required!
  
  
  
  

• Q: Why does the suction cup tend to detach from leather dashboard surfaces?

  A:This occurs because leather surfaces have natural texture patterns that can affect adhesion. For optimal performance, please follow these steps:

  ①Use the included transparent base pad - This creates a smooth, even surface for better suction

  ②Press firmly for 10 seconds to establish a strong vacuum seal

  Pro Tip: For consistent performance, we recommend:

  • Avoiding frequent removal

  • Charging the electric vacuum pump monthly via USB-C